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Reservation
Policy:
- Passports
are required for Mexico.
Please verify passport expiration dates do not occur while on
vacation.
- Your
payment is required to book and confirm vacation dates.
- All
qualified reservations are charged a fixed 5% tax to the rental charge. No other taxes apply.
- Our
reservation service accepts certified check and PayPal. All reservation
payments must clear prior to arrival.
- A refundable $300.00 USD security deposit is required with final payment.
Security deposits are held safely, and full refund will be returned in 7 days upon inspection of the condo manager.
Charges may be incurred for any damages and missing items. During your stay, please report all incidents to
the condo manager and/or concierge services if manager is not available.
- Positive
identification is required upon your arrival, such as a passport
and/or a major credit card.
- All
rentals are subject to Mexican laws and regulations
- Seven night minimum stay perferred. Flexible changeover days.
Check-in
Policy:
- Check-in
3:00 PM; check-out 11:00 AM.
- Early
check in and/or late check out can be arranged at half-a-days rate, if
time and vacancy is available. Luggage can be held securely by the
Reception desk.
- No smoking inside
the property.
- Water and
electricity are the two most valuable commodities. Please conserve
both. Shut off air conditioners when not using the bedrooms, and when
leaving the premises. Each room has a separate built-in remote control
air conditioner unit, which cools the room very quickly.
Cancellation Policy:
- Any
changes made within 30 Days of arrival are subject to this
cancellation policy.
- If
funds are not received according to schedule, reservation is subject
to cancellation.
- There
are no refunds for late arrival, early departure or emergencies of any
kind during your stay.
- If you cancel your reservation more than 60 days prior to your expected arrival date, or if you cancel within 60 days and we are able to re-book the unit for the entire time of your original reservation, 80% of the total reservation down payment will be refunded.
The total amount of payments received will be forfeited if you cancel within 60 days of arrival and we are unable to re-book the unit. Major Holiday bookings are non-refundable.
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We recommend that you look into purchasing travel insurance such as Travel Guard in the U.S. and elsewhere. Many Canadians may elect to use
RBC Travel Insurance.
Explore your options if you plan to purchase travel insurance in your country.
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Rentals require a signed agreement to confirm the reservation, which includes this notification in writing that your rental
week is Non Refundable, unless otherwise specified by the terms of the agreement.
Occupancy:
- Maximum occupancy 6
Guests, includes all children no matter what age.
Additional Services:
- A limited number of
rental cribs, cots, strollers are available and can be rented on a
first come first serve basis. You may ask to reserve these items in
advance or upon your arrival. Please inquire for these additional
services.
- Rental includes towel and
linen supply for up to 6 guests.
- A washer and dryer
is provided with this condo.
- No maid service on
Sundays and Mexican holidays.
- Maid service can be
increased for an additional charge of $25 per day includes cleaning,
change of linens and towels.
Helpful Travel Information:
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We like to suggest all clients view our Online Condo
Guidebook as a resourceful information platform pertaining to
the condo, our complex and this tropical vacation destination in Playa del
Carmen. Additional links are also
available on the web site at http//www.condoclubpaseo.com/.
- In
Case of Natural Disaster such as Hurricanes or Act of God, out of our
control, we will try to find comparable accommodation for you or will give
a full credit for Future Reservation if the reservation needs to be
canceled due to the circumstances.
- The units in Paseo Del Sol have insurance in case of emergency,
but we recommend travel insurance to avoid any acts of the almighty.
- Use
common sense and to ensure a safe trip.
- When
using the condo, lock all doors and windows when leaving the premises.
- The
owner of the unit or its agent is not responsible for any personal
items belonging to guests.
- The
owner of the unit or its agent is not responsible for any accidents
that happen in the pool or the property.
- All
rentals are subject to Mexican laws and regulations.
Ole and Bienvenido!!
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